Privacy Policy

What information do we collect?

Red Cypher may collect the following information, which will be dependent upon whether you are a seeking assistance, a donor or supporter:

This information may be collected via:

If you visit our website we may collect the following information:

We may collect this information through the use of cookies provided by Google Analytics. We will ask you to give your permission for us to use cookies when you first visit on our website.

How do we use you information?

Depending upon the purposes, we may process your information on the following legal basis:

We may use your information for the following reasons, depending on if you are a support, donor or in need of assistance:

We make it as easy as possible for you to tell us how you would like us to communicate in a way that suits you. Our communications have marketing preferences for which you can opt-in or opt-out of and we will clearly identify these in any correspondence. If you have previously opted-in to receive communication from us and wish to opt-out, you can contact us by emailing

If you no longer wish to receive communication from Red Cypher you can use the following method to let us know:

How do we share your information?

We will not share or sell your information to third parties for the purposes of marketing.

We may allow our suppliers to access or use your personal information to provide a service to you on our behalf, this could include payment processing of donations, processing of gift aid claims or for maintaining or supporting our systems. If we do, we will not provide these organisations with any rights to your personal information except to provide services to us and with our strict instructions.

Partner organisations: we may deliver some of our services in partnership with other organisations, both statutory and not-for-profit. We may need to share your information to ensure you receive the best service possible from us.

Associated organisations: we may share data with other charities only for the purpose of obtaining support for those seeking assistance. This will only be done after receiving explicit permission.

Police and social care services: there are some exemptions under data protection law which allow us to share your information without your consent or compel us to share the information due to a legal obligation. This can include the prevention and detection of crime, or to safeguard the welfare, or protect the safety, of vulnerable adults, children and young people.

.How do you protect my information?

We make every effort to ensure that we (and our service providers) keep your information secure, accurate and up to date. Unfortunately, the transferring of information over the internet is never 100% secure. This means you provide information through our website at your own risk.

Red Cypher has additional security measures in place to protect the personal data we process. Our systems can only be accessed by authorised people at Red Cypher. We use the following third-party systems/software and we have provided links to their privacy policies. Click on the system for details:

How long do we hold your information?

We will retain your information for as long as is necessary to fulfil the purposes in this Notice. We have a legal requirement to retain financial information relating to how we receive and spend money in line with Charity Commission Guidelines and requirements. Once this legal requirement retention period expires, data is then removed from our systems.

Do we use cookies?

Yes. To improve our website and find out how people interact and navigate around the site, we use Google Analytics cookies. Cookies are small pieces of information sent to Google Analytics by your computer or mobile device and stored on your device which allow us to recognise when you next visit.

We will ask you when you first visit our website whether you give your consent to the use of cookies. You can accept or reject the cookies. It will have no impact on your use of the site other than if you reject the cookies you will receive a notification each time you visit the site. You can always reject the cookies without impact on your experience.

What are my personal information rights?

The General Data Protection Regulations (UK GDPR) give individuals the following rights:

The right to be informed: we must tell you how we are going to collect, record and hold your information. Typically, this is done via this privacy notice.

The right of access: you can ask us to provide you with the information that we may hold about you.

The right to rectification: you can ask us to amend any incorrect information we may hold about you.

The right to erasure: you can ask us to delete your information. There are some circumstances, however, where we might not be able to delete your information, due to legal accountability or legitimate interest. Any data we retain generally falls within the legal accountability so must be retained for a certain period.

The right to restrict processing: you can ask us to pause processing your information in some circumstances (e.g. if you are disputing the accuracy of the information we hold about you).

The right to data portability: you can ask us to transfer your information electronically to another organisation, in certain circumstances.

The right to object: you can object to us processing your data in certain circumstances. If you no longer wish to receive communication from Red Cypher, you can use the following methods to let us know:


All of these rights are free to exercise, and we will aim to respond within one month of your request. You can make any of the above requests at any time by contacting Red Cypher using the details which can be found below. We will assess your request and respond to you via e-mail.

Transfers of your personal information

At all times, it is our aim to record and store your information within countries which are subject to the same level of data protection law and rules as the UK, i.e. the EEA. Red Cypher currently retains all information within the UK and have no plans to change this.

Third party sites

Our website has a link to CAF Donate for online donations. You should read their privacy policy before giving your information to them.

Changes to this privacy notice

We may update this notice from time to time. The latest version will be displayed on our website. If we make significant changes to this notice, we will inform you by email.

Contact us

If you have any questions about this notice, you can contact us at:


Making a complaint

If you have a complaint about the way we have processed your information, you can make a complaint directly to us using the details above, and we will aim to address your concerns. Alternatively, you can direct your complaint to the Information Commissioners Officer, or to the Charity Commission.